Process to File a Complaint Against Builder Under RERA Online

RERA Complaint

The Real Estate (Regulation and Development) Act, 2016 (RERA) provides a platform for home buyers to file a complaint against builders for any issues related to their real estate projects. RERA makes it mandatory for builders to register their projects with the regulatory authority, and also provides a mechanism for homebuyers to file a complaint if they are facing any issues with the builder. In this article, we will discuss the process of filing a complaint against a builder under RERA online.

Step 1: Visit the RERA website To file a complaint against a builder under RERA, the first step is to visit the RERA website of the respective state where the project is located. The website will have all the details related to RERA, including the contact information of the regulatory authority, the rules and regulations related to filing a complaint, and the necessary forms and documents.

Step 2: Register on the RERA website To file a complaint, you need to register on the RERA website. The registration process is simple and requires basic details such as name, contact information, and email address. Once you have registered, you will receive a login ID and password, which you can use to access the RERA website.

Step 3: Fill out the complaint form After logging in to the RERA website, you need to fill out the complaint form. The form will require you to provide details about the builder, the project, and the issue you are facing. You may also need to attach supporting documents such as the agreement with the builder, receipts of payment, and any other relevant documents.

Step 4: Pay the fee After submitting the complaint form, you will need to pay a fee to file the complaint. The fee may vary from state to state, and the RERA website will have all the details related to the fee payment.

Step 5: Track the status of the complaint Once the complaint is filed, you can track the status of the complaint on the RERA website. The regulatory authority will also send you updates on the progress of your complaint.

Step 6: Attend the hearings After the complaint is filed, the regulatory authority will hear both the homebuyer and the builder’s side of the story. The homebuyer may need to attend the hearings and present their case. It is important to have all the necessary documents and evidence to support your case.

Step 7: Receive the order After the hearings are completed, the regulatory authority will pass an order based on the evidence presented. The order may direct the builder to rectify the issue, refund the money, or take any other necessary action. The order is binding on the builder, and failure to comply with the order may result in penalties and legal action.


Filing a complaint against a builder under RERA provides a legal and transparent mechanism for homebuyers to seek redressal for any issues they are facing with the builder. The process is simple and can be done online, making it convenient for homebuyers to seek legal recourse. If you are facing any issues with a builder, it is important to file a complaint under RERA and seek the necessary legal recourse.

Leave a Reply

Your email address will not be published.