Tracking consumer complaints
India has a unique type of court known as the consumer court. It is only for the relief of consumer suffering that they exist. As a result, they are known for providing effective legal services.
As a consumer, you have certain rights under the Consumer Protection Act of 1986.
Keeping track of consumer complaints – meaning
A consumer complaint can be filed if you are unhappy with the service you received or if the product you received was defective.
Consumer complaints (also called consumer court) are formal complaints filed with the appropriate consumer forum against a retailer or service provider. Despite being legally informed of a problem, a vendor or service provider ignores it.
Consumer Complaints: Advantages and Options
- Refunds will be given in full
- will resolve any problems with our products or services
- Replacement of damaged goods
- All filing costs for the complaint were refunded
- All losses or pain you have endured will be made right (including mental agony)
- Discourage the vendor from using unfair trade practices
- You may register a complaint at the site where the goods were purchased or received, as well as the district or state in which the seller resides or conducts business
- If the sale or purchase was conducted online, the venue specified in the terms of service for addressing issues is the seller’s website, which must be used to submit the complaint.
How and when is Consumer Complaint published?
Businesses respond to 98 percent of complaints promptly.
Businesses that seek a response to complaints are eligible for publication, and complaints are published after 15 days or once the business responds and confirms a business relationship. A new update is made to the database every day.
We publish a narrative description of a consumer’s court online complaint if they choose to share it publicly and if the Bureau removes any personally identifiable information.
The complaints in this database don’t necessarily represent all consumer experiences with a financial product or company, and they don’t represent a statistical sample of consumer complaints. Complaints are not defined as “information” in the Information Quality Act.
Complaints from Consumers
There are not always few or no complaints against a product, problem, or company, regardless of how many there are. It is possible for consumers to be hurt in ways that do not prompt them to file a complaint with the Bureau or assign blame for the harm they experienced to the financial product provider, depending on the nature of the financial product.
Consider the firm’s size and/or market share when analyzing complaints about a product or company. Consumers with more complaints may be more likely to complain about businesses with more consumers. Consider the state’s or ZIP code’s population when estimating the volume of complaints. Data sets from public and private sources should be merged for a broader view of complaints.
Since businesses are required to respond within 15 days to complaints, the recent complaint data and trends will not include all complaints that are eligible for publication.
Reviewing the complaints
In complaint narratives, consumers describe their experiences. Neither do we agree with their opinions nor do we verify the veracity or objectivity of their experiences. Analyze the consumer experiences and draw conclusions.
After removing all personal information from each consumer story, we will not include any complaint narratives eligible for release.